Delivering Exceptional Services and High Satisfaction for Blueground: An Opago Success Story

Blueground, a premier provider of furnished apartments, partnered with Opago to meet their high standards of cleanliness and guest satisfaction. This case study explores Opago's consistent achievement of satisfaction scores above 90%, with recent heights of 98%, and explores how the companies have worked together to delight clients in London.

Blueground's Quest for Superior Housekeeping Services

Blueground understood the importance of cleanliness in ensuring guest satisfaction. They sought a reliable housekeeping service provider that could meet their high standards and create inviting living spaces for their discerning clientele. Opago fit the bill, with Blueground drawn to the London-based property operations provider due to their reputation for exceptional housekeeping services. Opago's consistent ability to surpass client expectations made them the ideal choice for Blueground.

Opago's dedication to excellence has been vital in achieving satisfaction scores of 90% and above. The following are just some of the reasons that Blueground reported unprecedented satisfaction levels in 2023:

• High-Quality Standards | Opago follows rigorous housekeeping protocols and best practices, ensuring exceptional results.
• Attention to Detail | Opago pays meticulous attention to detail, leaving no corner untouched.
• Timely Service | Opago's punctual staff completes housekeeping tasks promptly, facilitating efficient apartment turnovers.
• Personalised Approach | Opago tailors its services to meet individual client needs, providing a bespoke housekeeping experience.

Blueground's Satisfaction with Opago's Services

Blueground expresses high satisfaction with Opago's housekeeping services, reflected in consistently impressive satisfaction scores. These scores were given for a multitude of reasons, including:

• Guest Feedback | Positive guest feedback highlights Opago's ability to consistently deliver exceptional housekeeping standards.
• Improved Guest Retention | Opago's services contribute to higher guest retention rates, leading to increased revenue and a positive brand reputation.
• Enhanced Reputation | Opago's services reinforce Blueground's commitment to providing premium living spaces, elevating their reputation as a trusted provider.

What Does This All Mean?

Opago's success with Blueground demonstrates the value their services offer to similar clients. Consistency and reliability are provided by the team, with improved cleanliness contributing to higher customer satisfaction, positive guest experiences, and repeat business. Opago's commitment to excellence aligns with the high expectations of clients in the furnished apartment industry, and this is paired with a personalised approach that allows the organisation to tailor services. These customised housekeeping experiences are ideal for property managers and their guests.

What’s Next?

Opago’s work with Blueground is far from a one-off. In the last 12 months, they’ve grown from a single-city provider of property operations to a worldwide enterprise providing a comprehensive suite of services in locations such as Barcelona and Paris. Everything is managed internally, with operatives on the ground ready to undertake services at a moment's notice.

From housekeeping and maintenance to compliance services and more, Opago is perfectly placed to fulfil any requirements that a property manager could have. From single blocks in London to portfolios that span multiple locations, Opago is on hand to provide flexible operations that suit every owner.