Streamlining Operations and Elevating Experiences - The Urban Rest & Opago Partnership

Urban Rest, an Australian hospitality supplier renowned for its premium accommodations at the Bloom development emphasizing comfort and well-being, set its sights on the bustling landscape of London. However, the transition wasn't all smooth sailing. With the new territory came a host of challenges - regulations, steep storage costs, logistical hurdles, and the daunting task of maintaining their exceptional brand standards in a foreign market.

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The Meeting of Minds with Opago:

Urban Rest found a trusted partner in Opago, entrusting us with their housekeeping service needs, supply chain management, and the finer threads of property maintenance. But it was more than that - Opago became an extension of Urban Rest's ethos, ensuring every guest experience reflected their hallmark quality.

Beyond the tangible services, Opago's role as the eyes and ears of Urban Rest's properties became invaluable. Managing keys between cleans, conducting meticulous property inspections, and swiftly addressing any signs of wear or damage, Opago safeguarded Urban Rest's commitment to pristine properties.

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The Ripple of Financial Efficiency:

As the partnership blossomed, the benefits were significant. Travel time, once a great overhead, was reduced by a staggering eight hours weekly. This newfound time meant a sharper focus on strategic growth instead of the logistics of day-to-day property management.

In the area of numbers, Urban Rest saw a notable decrease in overheads across staffing, storage, and operational expenses. The partnership empowered Urban Rest to onboard new properties swiftly, effectively enhancing their revenue streams.

Opago emerged not just as a service provider but as a catalyst for Urban Rest's scalability. This streamlined approach facilitated the rapid expansion of Urban Rest's property portfolio, directly impacting visible revenue generation.